These general terms and conditions of sale are intended to govern the contractual relationship between SARL MARCO TRAVERSO ET HISTOIRES D’OURS and the Client (the term “Client” refers to any natural or legal person who signs the order form, the quotation, or has submitted their order in writing). The Client may consult these general terms and conditions of sale and rental at any time, freely and easily, by clicking on the “General Terms and Conditions of Sale and Rental” link at the bottom of the window on the website http://www.marcotraverso.fr.

Thus, any product order placed by the Client implies the Client’s final and irrevocable agreement to all of the general terms and conditions set out below. These terms are therefore brought to the Client’s attention and constitute the law of the parties. They shall prevail over any other terms and conditions contained in any other document, unless otherwise expressly and in writing agreed beforehand.

1 – GENERAL TERMS AND CONDITIONS OF SALE & RENTAL

1.1 – ORDERS

Orders will only be processed upon receipt of the signed and dated quotation with the mention “Approved” and receipt of the deposit or full payment if this is indicated in the quotation. Prices are stated in euros, excluding and including VAT. Invoicing is based on the offer made by SARL MARCO TRAVERSO & HISTOIRES D’OURS. The sale price corresponds to that indicated on the quotation, excluding any surcharges. Any additional request must be subject to another quotation acting as an amendment, marked “Approved” or a written request.

Any work such as sketches, models, mock-ups, photos, engravings, moodboards, supplier searches, etc., carried out at the Client’s request or necessary for the project, which is not followed by an order within three months of presentation, will be invoiced.

For rental services, prices are exclusive and inclusive of VAT, excluding transport and insurance, for the rental period specified in the quotation. Any usage beyond this period will be subject to special agreements and additional invoicing. The return date and time of the equipment are mandatory, and any delay will be invoiced according to the applicable rate.

For the execution of certain services, SARL MARCO TRAVERSO & HISTOIRES D’OURS may require the intervention of external providers. SARL MARCO TRAVERSO & HISTOIRES D’OURS may then connect the Client with qualified providers in other fields. The Client remains free to contract directly and independently with each provider. The Client is, however, free not to perform, under their own responsibility, the consulting services required by SARL MARCO TRAVERSO & HISTOIRES D’OURS.

1.2 – CANCELLATION OF ORDER

In the event of cancellation of the event by unilateral decision of the Client, the deposit remains due and will not be refundable. All incurred costs, purchased materials, design, etc., may be subject to additional invoicing at a non-negotiable hourly rate if their amount is not covered by the above-mentioned deposit.

In the event of late payment, SARL MARCO TRAVERSO & HISTOIRES D’OURS may, at its discretion, without formalities or prior notice, invoice the Client a late payment penalty at a monthly rate of 2% from the first day after the due date. The Client will also be liable for a fixed compensation of €40.00, in addition to all costs incurred in recovering the amounts due, including attorney and bailiff fees not covered by the aforementioned compensation, upon presentation of relevant receipts.

1.3 – DELIVERY

Delivery times and dates, whether firm or not, must be stated in writing. In the event of delay caused by changes from the Client or issues related to products, the delivery time or date will be postponed accordingly. SARL MARCO TRAVERSO & HISTOIRES D’OURS reserves the necessary time to ensure Client satisfaction. SARL MARCO TRAVERSO & HISTOIRES D’OURS cannot be held responsible for delays due to force majeure or circumstances beyond its control.

The Client must check the goods upon receipt, i.e., when they arrive at their premises or those of a third party designated by them, and in case of delay, damage, or loss, make justified claims to the carrier or delivery person within 48 hours and immediately inform the seller.

The delivery location must be easily accessible and free of risks or hazards. Any handling not included in the initial quotation and any waiting time will result in additional invoicing. Any goods ordered and not received within the agreed timeframe may incur storage charges.

1.4 – INVOICING AND PAYMENT

Invoices are payable as follows:

• Full payment,
• Deposit according to the terms indicated on the quotation,
• Balance upon receipt of invoice (unless otherwise stated).

Accepted payment methods are:

• cash,
• credit card,
• check,
• bank transfer payable to SARL MARCO TRAVERSO & HISTOIRES D’OURS,
• Carlo application, including the Quick Pay method (a secure local electronic payment in Monaco),
• sending a secure payment link via a dedicated application, allowing for easy and quick remote payment.

Payment via Carlo (and Quick Pay) is available for in-store purchases, local orders in Monaco, as well as on the e-commerce site www.marcotraverso.fr.

By choosing Carlo, the Client benefits from the Monegasque State’s cashback program, allowing them to recover part of the amount paid as credit to be used in partner shops, under applicable conditions.

If payment by bank transfer is made from a bank different from the one mentioned on the invoice, the Client will receive a specific bank details form to ensure correct fund receipt.

No discount will be granted for cash or early payment. The Client is not entitled to withhold all or part of an invoice due to a dispute.

In the event of non-payment by the Client or failure to comply with the payment terms mentioned above, SARL MARCO TRAVERSO & HISTOIRES D’OURS reserves the right to suspend or cancel delivery and/or execution of current orders without notice.

2 – SPECIAL RENTAL CONDITIONS

2.1 – DELIVERY AND RETURN OF RENTED EQUIPMENT

The Client must be present or represented at the delivery and return of the rented equipment. They acknowledge receiving the equipment in good condition, operational, and compliant with current hygiene and safety standards.

The Client agrees to return the rented equipment, sorted by category, and packaged in their original protective containers, bins, and trolleys, with dishes rinsed. Any equipment not checked at delivery cannot be disputed.

A joint inventory will be carried out at the handover and return of the rented equipment. The Client is required to attend and sign this inventory. The equipment will only be considered returned after the joint inventory has been completed. In the absence of a signature, no disputes will be accepted, and only the inventory by SARL MARCO TRAVERSO & HISTOIRES D’OURS shall be deemed valid.

2.2 – USE OF RENTED EQUIPMENT

The Client agrees to use the rented equipment according to its usual purpose and shall not do or allow anything that may damage it. No modification or alteration may be made to the rented equipment.

Throughout the rental period, the Client is responsible for maintaining the rented equipment and protecting it from any damage, vandalism, overloading, weather, rain, wind, snow, frost, etc.

The Client shall not be entitled to any compensation in case of malfunction or interruption of the rented equipment.

Damaged or unreturned equipment will be invoiced to the Client at its sale value, plus a compensation fee to cover the unavailability of the equipment.

2.3 – GUARANTEE

For any order, a security deposit is required from the Client, which will only be refunded after the equipment is checked upon return and after invoice payment, unless otherwise agreed.

2.4 – OWNERSHIP, LIABILITY AND INSURANCE

The rented equipment remains the full property of SARL MARCO TRAVERSO & HISTOIRES D’OURS. The Client (lessee) may not allow it to be seized by any of their creditors.

However, risk transfer occurs upon delivery. The responsibility and material and legal custody of the equipment are transferred at the time of handover. The Client assumes this custody under their full and sole responsibility.

The Client shall take out, at their own expense, an insurance policy covering their liability during the period in which they have custody of the installations and equipment.

The Client undertakes to indemnify SARL MARCO TRAVERSO & HISTOIRES D’OURS against any claims and/or complaints of any kind that may be made by their staff or any third party in relation to the service.

They agree to compensate SARL MARCO TRAVERSO & HISTOIRES D’OURS

 

 

 

Online General Terms and Conditions of Sale (GTCS)

SARL MARCO TRAVERSO ET HISTOIRES D’OURS
R.C.I. 96 S 3175 – 3, Avenue Prince Pierre, 98000 Monaco
Tel: +377 93 25 55 16
Email: fleuretteshop@marcotraverso.mc
Website: www.marcotraverso.fr

1. Purpose

These General Terms and Conditions of Sale govern sales made on the website www.marcotraverso.fr, particularly the sale of flowers and related products. They apply to all orders placed on the website www.marcotraverso.fr (the “Site”), whether by the purchaser or the order’s recipient.

2. Acceptance of the General Terms and Conditions of Sale

By placing an order on the Site, the Client unreservedly accepts these General Terms and Conditions of Sale. These conditions may be modified at any time. The Client is encouraged to consult them regularly.

3. Products and Availability

The selection of flowers and floral arrangements is made by us, based on seasonal availability and stock. No photos of the bouquets are available online and bouquet compositions may vary depending on availability.

4. Prices

Prices are indicated in euros, all taxes included (VAT incl.), unless otherwise specified. Prices may change at any time, but the prices applied will be those in effect at the time of the order.

5. Order and Payment

The order is taken into account once payment is confirmed. Payment can be made via:

• Credit card
• QuickPay via Carlo
• Bank transfer
• Sending a secure payment link

For payment by bank transfer, a bank details slip may be sent if the recipient bank differs from the one indicated on the invoice.

The Client guarantees that the information provided is accurate and up to date at the time of the order.

6. Delivery

Delivery charges vary depending on the delivery address and city. Deliveries are made in the surrounding municipalities of Monaco and in Italy. For any city not listed, the Client must contact us by phone or email before placing the order.

Deliveries are made Monday to Friday. In case the recipient is absent at delivery, redelivery fees will apply. If more than two attempts are needed, a new invoice for bouquet creation, after 24 hours, will be issued.

7. Order Cancellation and Modification

Paid orders are considered final. Any cancellation by the Client after payment, or any request for order modification, will be subject to the discretion of SARL MARCO TRAVERSO ET HISTOIRES D’OURS and may result in additional charges or the non-refund of the deposit.

8. Responsibility for the attached message

The Client is solely responsible for the message they wish to attach to the flower order. The content of the message must comply with current laws and decency standards.
SARL MARCO TRAVERSO ET HISTOIRES D’OURS cannot be held liable for consequences arising from an incorrect, erroneous, or poorly written message. The Client indemnifies the company against any claims related to the message content.

9. Changes after delivery

Once the order is shipped and delivered, no request to change the flower types, colors, or bouquet composition will be accepted. The recipient may not request any changes to the delivered flowers.

10. Allergies and Safety

Some flowers and plants may cause allergies or skin reactions. Moreover, ingestion of flowers, leaves, or other plant parts by children or animals may pose health risks.
The Client is responsible for managing these risks and guarantees safe handling of the flowers. SARL MARCO TRAVERSO ET HISTOIRES D’OURS cannot be held liable for incidents related to allergies or plant ingestion.

11. Delivery Fees

Delivery fees are calculated based on destination, neighboring towns, and delivery distance. Any delivery request outside the defined zones must be communicated before ordering. A specific quotation may be provided.

12. Ownership and Responsibility

Ownership of the sold products is transferred to the Client once full payment has been made. However, the risks associated with the products are transferred to the Client upon delivery. SARL MARCO TRAVERSO ET HISTOIRES D’OURS shall not be held liable for damages or losses occurring after delivery of the flowers.

13. Force majeure

SARL MARCO TRAVERSO ET HISTOIRES D’OURS cannot be held liable in cases of force majeure, particularly in the event of non-delivery of products due to strikes, extreme weather conditions, natural disasters, or other unforeseeable events.

14. Applicable Law and Jurisdiction

These General Terms and Conditions of Sale are governed by Monegasque law.
In the event of a dispute, the competent court shall be that of the registered office of SARL MARCO TRAVERSO ET HISTOIRES D’OURS, located in Monaco.

15. Retention of Title

SARL MARCO TRAVERSO ET HISTOIRES D’OURS retains ownership of the products until full payment has been made. In case of full or partial non-payment, it may demand the return of the products.

16. Confidentiality

All personal data collected is processed in accordance with the company’s privacy policy. SARL MARCO TRAVERSO ET HISTOIRES D’OURS does not share your personal information with third parties, except where necessary to properly execute the order (e.g., delivery services).