{"id":1458,"date":"2020-12-07T07:03:12","date_gmt":"2020-12-07T07:03:12","guid":{"rendered":"https:\/\/marco.serverweb-prod.com\/conditions-generales-de-vente\/"},"modified":"2025-11-25T10:12:56","modified_gmt":"2025-11-25T10:12:56","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.marcotraverso.fr\/en\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions of Sale and Rental and Online Store"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">These general terms and conditions of sale are intended to govern the contractual relationship between SARL MARCO TRAVERSO ET HISTOIRES D\u2019OURS and the Client (the term \u201cClient\u201d refers to any natural or legal person who signs the order form, the quotation, or has submitted their order in writing). The Client may consult these general terms and conditions of sale and rental at any time, freely and easily, by clicking on the \u201cGeneral Terms and Conditions of Sale and Rental\u201d link at the bottom of the window on the website <a style=\"color: #4a352d;\" href=\"http:\/\/www.marcotraverso.fr\/\">http:\/\/www.marcotraverso.fr<\/a>.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">Thus, any product order placed by the Client implies the Client\u2019s final and irrevocable agreement to all of the general terms and conditions set out below. These terms are therefore brought to the Client&#8217;s attention and constitute the law of the parties. They shall prevail over any other terms and conditions contained in any other document, unless otherwise expressly and in writing agreed beforehand.<\/span><\/p>\n<h2 style=\"font-size: 30px; font-weight: normal;\"><span style=\"color: #4a352d;\">1 &#8211; GENERAL TERMS AND CONDITIONS OF SALE &amp; RENTAL<\/span><\/h2>\n<h3 style=\"font-size: 24px; font-weight: normal;\"><span style=\"color: #4a352d;\">1.1 &#8211; ORDERS<\/span><\/h3>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">Orders will only be processed upon receipt of the signed and dated quotation with the mention \u201cApproved\u201d and receipt of the deposit or full payment if this is indicated in the quotation. Prices are stated in euros, excluding and including VAT. Invoicing is based on the offer made by SARL MARCO TRAVERSO &amp; HISTOIRES D\u2019OURS. The sale price corresponds to that indicated on the quotation, excluding any surcharges. Any additional request must be subject to another quotation acting as an amendment, marked \u201cApproved\u201d or a written request.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">Any work such as sketches, models, mock-ups, photos, engravings, moodboards, supplier searches, etc., carried out at the Client\u2019s request or necessary for the project, which is not followed by an order within three months of presentation, will be invoiced.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">For rental services, prices are exclusive and inclusive of VAT, excluding transport and insurance, for the rental period specified in the quotation. Any usage beyond this period will be subject to special agreements and additional invoicing. The return date and time of the equipment are mandatory, and any delay will be invoiced according to the applicable rate.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">For the execution of certain services, SARL MARCO TRAVERSO &amp; HISTOIRES D\u2019OURS may require the intervention of external providers. SARL MARCO TRAVERSO &amp; HISTOIRES D\u2019OURS may then connect the Client with qualified providers in other fields. The Client remains free to contract directly and independently with each provider. The Client is, however, free not to perform, under their own responsibility, the consulting services required by SARL MARCO TRAVERSO &amp; HISTOIRES D\u2019OURS.<\/span><\/p>\n<h3 style=\"font-size: 24px; font-weight: normal;\"><span style=\"color: #4a352d;\">1.2 &#8211; CANCELLATION OF ORDER<\/span><\/h3>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">In the event of cancellation of the event by unilateral decision of the Client, the deposit remains due and will not be refundable. All incurred costs, purchased materials, design, etc., may be subject to additional invoicing at a non-negotiable hourly rate if their amount is not covered by the above-mentioned deposit.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">In the event of late payment, SARL MARCO TRAVERSO &amp; HISTOIRES D\u2019OURS may, at its discretion, without formalities or prior notice, invoice the Client a late payment penalty at a monthly rate of 2% from the first day after the due date. The Client will also be liable for a fixed compensation of \u20ac40.00, in addition to all costs incurred in recovering the amounts due, including attorney and bailiff fees not covered by the aforementioned compensation, upon presentation of relevant receipts.<\/span><\/p>\n<h3 style=\"font-size: 24px; font-weight: normal;\"><span style=\"color: #4a352d;\">1.3 &#8211; DELIVERY<\/span><\/h3>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">Delivery times and dates, whether firm or not, must be stated in writing. In the event of delay caused by changes from the Client or issues related to products, the delivery time or date will be postponed accordingly. SARL MARCO TRAVERSO &amp; HISTOIRES D\u2019OURS reserves the necessary time to ensure Client satisfaction. SARL MARCO TRAVERSO &amp; HISTOIRES D\u2019OURS cannot be held responsible for delays due to force majeure or circumstances beyond its control.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">The Client must check the goods upon receipt, i.e., when they arrive at their premises or those of a third party designated by them, and in case of delay, damage, or loss, make justified claims to the carrier or delivery person within 48 hours and immediately inform the seller.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">The delivery location must be easily accessible and free of risks or hazards. Any handling not included in the initial quotation and any waiting time will result in additional invoicing. Any goods ordered and not received within the agreed timeframe may incur storage charges.<\/span><\/p>\n<h3 style=\"font-size: 24px; font-weight: normal;\"><span style=\"color: #4a352d;\">1.4 \u2013 INVOICING AND PAYMENT<\/span><\/h3>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">Invoices are payable as follows:<\/span><\/p>\n<ul>\n<li><span style=\"color: #4a352d;\">Full payment,<\/span><\/li>\n<li><span style=\"color: #4a352d;\">Deposit according to the terms indicated on the quotation,<\/span><\/li>\n<li><span style=\"color: #4a352d;\">Balance upon receipt of invoice (unless otherwise stated).<\/span><\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">Accepted payment methods are:<\/span><\/p>\n<ul>\n<li><span style=\"color: #4a352d;\">cash,<\/span><\/li>\n<li><span style=\"color: #4a352d;\">credit card,<\/span><\/li>\n<li><span style=\"color: #4a352d;\">check,<\/span><\/li>\n<li><span style=\"color: #4a352d;\">bank transfer payable to SARL MARCO TRAVERSO &amp; HISTOIRES D\u2019OURS,<\/span><\/li>\n<li><span style=\"color: #4a352d;\"><strong>Carlo application<\/strong>, including the <strong>Quick Pay<\/strong> method (a secure local electronic payment in Monaco),<\/span><\/li>\n<li><span style=\"color: #4a352d;\"><strong>sending a secure payment link via a dedicated application<\/strong>, allowing for easy and quick remote payment.<\/span><\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\"><strong>Payment via Carlo (and Quick Pay) is available for in-store purchases, local orders in Monaco, as well as on the e-commerce site<\/strong> <a style=\"color: #4a352d;\" href=\"http:\/\/www.marcotraverso.fr\/\"><strong>www.marcotraverso.fr<\/strong><\/a><strong>.<\/strong><\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">By choosing Carlo, <strong>the Client benefits from the Monegasque State\u2019s cashback program<\/strong>, allowing them to recover part of the amount paid as credit to be used in partner shops, under applicable conditions.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\"><strong>If payment by bank transfer is made from a bank different from the one mentioned on the invoice, the Client will receive a specific bank details form to ensure correct fund receipt.<\/strong><\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">No discount will be granted for cash or early payment. The Client is not entitled to withhold all or part of an invoice due to a dispute.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">In the event of non-payment by the Client or failure to comply with the payment terms mentioned above, SARL MARCO TRAVERSO &amp; HISTOIRES D\u2019OURS reserves the right to suspend or cancel delivery and\/or execution of current orders without notice.<\/span><\/p>\n<h2 style=\"font-size: 30px; font-weight: normal;\"><span style=\"color: #4a352d;\">2 \u2013 SPECIAL RENTAL CONDITIONS<\/span><\/h2>\n<h3 style=\"font-size: 24px; font-weight: normal;\"><span style=\"color: #4a352d;\">2.1 &#8211; DELIVERY AND RETURN OF RENTED EQUIPMENT<\/span><\/h3>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">The Client must be present or represented at the delivery and return of the rented equipment. They acknowledge receiving the equipment in good condition, operational, and compliant with current hygiene and safety standards.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">The Client agrees to return the rented equipment, sorted by category, and packaged in their original protective containers, bins, and trolleys, with dishes rinsed. Any equipment not checked at delivery cannot be disputed.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">A joint inventory will be carried out at the handover and return of the rented equipment. The Client is required to attend and sign this inventory. The equipment will only be considered returned after the joint inventory has been completed. In the absence of a signature, no disputes will be accepted, and only the inventory by SARL MARCO TRAVERSO &amp; HISTOIRES D\u2019OURS shall be deemed valid.<\/span><\/p>\n<h3 style=\"font-size: 24px; font-weight: normal;\"><span style=\"color: #4a352d;\">2.2 &#8211; USE OF RENTED EQUIPMENT<\/span><\/h3>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">The Client agrees to use the rented equipment according to its usual purpose and shall not do or allow anything that may damage it. No modification or alteration may be made to the rented equipment.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">Throughout the rental period, the Client is responsible for maintaining the rented equipment and protecting it from any damage, vandalism, overloading, weather, rain, wind, snow, frost, etc.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">The Client shall not be entitled to any compensation in case of malfunction or interruption of the rented equipment.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">Damaged or unreturned equipment will be invoiced to the Client at its sale value, plus a compensation fee to cover the unavailability of the equipment.<\/span><\/p>\n<h3 style=\"font-size: 24px; font-weight: normal;\"><span style=\"color: #4a352d;\">2.3 &#8211; GUARANTEE<\/span><\/h3>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">For any order, a security deposit is required from the Client, which will only be refunded after the equipment is checked upon return and after invoice payment, unless otherwise agreed.<\/span><\/p>\n<h3 style=\"font-size: 24px; font-weight: normal;\"><span style=\"color: #4a352d;\">2.4 &#8211; OWNERSHIP, LIABILITY AND INSURANCE<\/span><\/h3>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">The rented equipment remains the full property of SARL MARCO TRAVERSO &amp; HISTOIRES D\u2019OURS. The Client (lessee) may not allow it to be seized by any of their creditors.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">However, risk transfer occurs upon delivery. The responsibility and material and legal custody of the equipment are transferred at the time of handover. The Client assumes this custody under their full and sole responsibility.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">The Client shall take out, at their own expense, an insurance policy covering their liability during the period in which they have custody of the installations and equipment.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">The Client undertakes to indemnify SARL MARCO TRAVERSO &amp; HISTOIRES D\u2019OURS against any claims and\/or complaints of any kind that may be made by their staff or any third party in relation to the service.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">They agree to compensate SARL MARCO TRAVERSO &amp; HISTOIRES D\u2019OURS<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h1 style=\"font-size: 38px; font-weight: normal;\"><span style=\"color: #4a352d;\">Online General Terms and Conditions of Sale (GTCS)<\/span><\/h1>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\"><strong>SARL MARCO TRAVERSO ET HISTOIRES D\u2019OURS<\/strong><\/span><br \/>\n<span style=\"color: #4a352d;\">R.C.I. 96 S 3175 \u2013 3, Avenue Prince Pierre, 98000 Monaco<\/span><br \/>\n<span style=\"color: #4a352d;\">Tel: +377 93 25 55 16<\/span><br \/>\n<span style=\"color: #4a352d;\">Email: fleuretteshop@marcotraverso.mc<\/span><br \/>\n<span style=\"color: #4a352d;\">Website: <a style=\"color: #4a352d;\" href=\"http:\/\/www.marcotraverso.fr\/\">www.marcotraverso.fr<\/a><\/span><\/p>\n<h2 style=\"font-size: 30px; font-weight: normal;\"><span style=\"color: #4a352d;\">1. Purpose<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">These General Terms and Conditions of Sale govern sales made on the website <a style=\"color: #4a352d;\" href=\"http:\/\/www.marcotraverso.fr\/\">www.marcotraverso.fr<\/a>, particularly the sale of flowers and related products. They apply to all orders placed on the website <a style=\"color: #4a352d;\" href=\"http:\/\/www.marcotraverso.fr\/\">www.marcotraverso.fr<\/a> (the \u201cSite\u201d), whether by the purchaser or the order\u2019s recipient.<\/span><\/p>\n<h2 style=\"font-size: 30px; font-weight: normal;\"><span style=\"color: #4a352d;\">2. Acceptance of the General Terms and Conditions of Sale<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">By placing an order on the Site, the Client unreservedly accepts these General Terms and Conditions of Sale. These conditions may be modified at any time. The Client is encouraged to consult them regularly.<\/span><\/p>\n<h2 style=\"font-size: 30px; font-weight: normal;\"><span style=\"color: #4a352d;\">3. Products and Availability<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">The selection of flowers and floral arrangements is made by us, based on seasonal availability and stock. No photos of the bouquets are available online and bouquet compositions may vary depending on availability.<\/span><\/p>\n<h2 style=\"font-size: 30px; font-weight: normal;\"><span style=\"color: #4a352d;\">4. Prices<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">Prices are indicated in euros, all taxes included (VAT incl.), unless otherwise specified. Prices may change at any time, but the prices applied will be those in effect at the time of the order.<\/span><\/p>\n<h2 style=\"font-size: 30px; font-weight: normal;\"><span style=\"color: #4a352d;\">5. Order and Payment<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">The order is taken into account once payment is confirmed. Payment can be made via:<\/span><\/p>\n<ul>\n<li><span style=\"color: #4a352d;\">Credit card<\/span><\/li>\n<li><span style=\"color: #4a352d;\">QuickPay via Carlo<\/span><\/li>\n<li><span style=\"color: #4a352d;\">Bank transfer<\/span><\/li>\n<li><span style=\"color: #4a352d;\">Sending a secure payment link<\/span><\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">For payment by bank transfer, a bank details slip may be sent if the recipient bank differs from the one indicated on the invoice.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">The Client guarantees that the information provided is accurate and up to date at the time of the order.<\/span><\/p>\n<h2 style=\"font-size: 30px; font-weight: normal;\"><span style=\"color: #4a352d;\">6. Delivery<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">Delivery charges vary depending on the delivery address and city. Deliveries are made in the surrounding municipalities of Monaco and in Italy. For any city not listed, the Client must contact us by phone or email before placing the order.<\/span><\/p>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">Deliveries are made Monday to Friday. In case the recipient is absent at delivery, redelivery fees will apply. If more than two attempts are needed, a new invoice for bouquet creation, after 24 hours, will be issued.<\/span><\/p>\n<h2 style=\"font-size: 30px; font-weight: normal;\"><span style=\"color: #4a352d;\">7. Order Cancellation and Modification<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">Paid orders are considered final. Any cancellation by the Client after payment, or any request for order modification, will be subject to the discretion of SARL MARCO TRAVERSO ET HISTOIRES D\u2019OURS and may result in additional charges or the non-refund of the deposit.<\/span><\/p>\n<h2 style=\"font-size: 30px; font-weight: normal;\"><span style=\"color: #4a352d;\">8. Responsibility for the attached message<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">The Client is solely responsible for the message they wish to attach to the flower order. The content of the message must comply with current laws and decency standards.<\/span><br \/>\n<span style=\"color: #4a352d;\">SARL MARCO TRAVERSO ET HISTOIRES D\u2019OURS cannot be held liable for consequences arising from an incorrect, erroneous, or poorly written message. The Client indemnifies the company against any claims related to the message content.<\/span><\/p>\n<h2 style=\"font-size: 30px; font-weight: normal;\"><span style=\"color: #4a352d;\">9. Changes after delivery<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">Once the order is shipped and delivered, no request to change the flower types, colors, or bouquet composition will be accepted. The recipient may not request any changes to the delivered flowers.<\/span><\/p>\n<h2 style=\"font-size: 30px; font-weight: normal;\"><span style=\"color: #4a352d;\">10. Allergies and Safety<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">Some flowers and plants may cause allergies or skin reactions. Moreover, ingestion of flowers, leaves, or other plant parts by children or animals may pose health risks.<\/span><br \/>\n<span style=\"color: #4a352d;\">The Client is responsible for managing these risks and guarantees safe handling of the flowers. SARL MARCO TRAVERSO ET HISTOIRES D\u2019OURS cannot be held liable for incidents related to allergies or plant ingestion.<\/span><\/p>\n<h2 style=\"font-size: 30px; font-weight: normal;\"><span style=\"color: #4a352d;\">11. Delivery Fees<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">Delivery fees are calculated based on destination, neighboring towns, and delivery distance. Any delivery request outside the defined zones must be communicated before ordering. A specific quotation may be provided.<\/span><\/p>\n<h2 style=\"font-size: 30px; font-weight: normal;\"><span style=\"color: #4a352d;\">12. Ownership and Responsibility<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">Ownership of the sold products is transferred to the Client once full payment has been made. However, the risks associated with the products are transferred to the Client upon delivery. SARL MARCO TRAVERSO ET HISTOIRES D\u2019OURS shall not be held liable for damages or losses occurring after delivery of the flowers.<\/span><\/p>\n<h2 style=\"font-size: 30px; font-weight: normal;\"><span style=\"color: #4a352d;\">13. Force majeure<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">SARL MARCO TRAVERSO ET HISTOIRES D\u2019OURS cannot be held liable in cases of force majeure, particularly in the event of non-delivery of products due to strikes, extreme weather conditions, natural disasters, or other unforeseeable events.<\/span><\/p>\n<h2 style=\"font-size: 30px; font-weight: normal;\"><span style=\"color: #4a352d;\">14. Applicable Law and Jurisdiction<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">These General Terms and Conditions of Sale are governed by Monegasque law.<\/span><br \/>\n<span style=\"color: #4a352d;\">In the event of a dispute, the competent court shall be that of the registered office of SARL MARCO TRAVERSO ET HISTOIRES D\u2019OURS, located in Monaco.<\/span><\/p>\n<h2 style=\"font-size: 30px; font-weight: normal;\"><span style=\"color: #4a352d;\">15. Retention of Title<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">SARL MARCO TRAVERSO ET HISTOIRES D\u2019OURS retains ownership of the products until full payment has been made. In case of full or partial non-payment, it may demand the return of the products.<\/span><\/p>\n<h2 style=\"font-size: 30px; font-weight: normal;\"><span style=\"color: #4a352d;\">16. Confidentiality<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span style=\"color: #4a352d;\">All personal data collected is processed in accordance with the company\u2019s privacy policy. SARL MARCO TRAVERSO ET HISTOIRES D\u2019OURS does not share your personal information with third parties, except where necessary to properly execute the order (e.g., delivery services).<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; &nbsp; These general terms and conditions of sale are intended to govern the contractual relationship between SARL MARCO TRAVERSO ET HISTOIRES D\u2019OURS and the Client<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1458","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>General Terms and Conditions of Sale and Rental and Online Store - Marco traverso<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General Terms and Conditions of Sale and Rental and Online Store - Marco traverso\" \/>\n<meta property=\"og:description\" content=\"&nbsp; 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